Receptionist

Location: Columbia, MD
Schedule: Monday - Friday, Business Hours (occasional after-hours support as needed)
Compensation: $22.00 - 23.00 per hour

Overview

IST Management is seeking a professional, customer-focused Receptionist / Workplace Coordinator to support a premier corporate client in Columbia, Maryland. This position serves as the first point of contact for employees, visitors, vendors, and guests while helping create a welcoming, organized, and productive workplace environment.

The ideal candidate is highly professional, service-oriented, and thrives in a fast-paced corporate setting. This role combines front desk reception responsibilities with conference room coordination, hospitality support, employee assistance, and general workplace services.

IST Management has been recognized as one of the fastest-growing facilities management and office services providers in the United States. For more information, visit www.istmanagement.com.

Benefits

IST Management offers a comprehensive benefits package for full-time employees, including:

• Medical, Dental, and Vision Insurance
• Paid Time Off and Paid Holidays
• 401(k) Retirement Plan
• Life and Disability Insurance
• Employee Assistance Program
• Career Development and Advancement Opportunities

Key Responsibilities

Reception & Visitor Services

• Greet employees, visitors, vendors, and guests in a professional and welcoming manner
• Manage visitor registration, check-in procedures, and guest notifications
• Answer, screen, and direct incoming telephone calls and inquiries
• Maintain a professional reception area and positive first impression of the workplace
• Provide concierge-level customer service and support

Conference Room & Hospitality Support

• Assist with conference room scheduling, meeting support, and room readiness
• Coordinate catering deliveries and meeting-related requests
• Support workplace events, employee activities, and special projects
• Monitor conference rooms and common areas to ensure workplace standards are maintained
• Assist with hospitality services and employee experience initiatives

Workplace Operations Support

• Support mail, package, shipping, and courier activities as needed
• Monitor and replenish office, pantry, and hospitality supplies
• Maintain operational records, logs, and reports
• Respond to employee requests and route inquiries appropriately
• Partner with workplace services team members to support daily office operations

Qualifications

• High School Diploma or GED required
• Associate's degree preferred
• One or more years of experience in reception, hospitality, customer service, workplace services, administrative support, or a related field
• Strong customer service and interpersonal skills
• Excellent verbal and written communication abilities
• Professional appearance and demeanor
• Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and Teams
• Strong organizational skills with the ability to manage multiple priorities
• Ability to maintain confidentiality and exercise sound judgment
• Experience supporting corporate office environments preferred
• Experience with visitor management, conference room coordination, or hospitality services preferred

Physical Requirements

• Ability to lift up to 25 pounds as needed
• Ability to stand, walk, and move throughout the workplace during the workday
• Ability to perform routine office and workplace support activities

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at tamteam@istmanagement.com. Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.

IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.