Hospitality Specialist, Workplace Experience (Conference Services)

IST Management is seeking hospitality-focused professionals to support the workplace experience within a premier law firm in Washington, DC. These roles are responsible for delivering a high-touch, detail-oriented experience across conference room services, catering coordination, and daily workplace support.

The ideal candidate brings a strong work ethic, attention to detail, and a hospitality-driven mindset. This position plays a critical role in ensuring conference rooms, meetings, and client-facing spaces are executed flawlessly and consistently throughout the day.

This is a hands-on role focused on execution, where quality, responsiveness, and professionalism are essential.

Compensation: $24.00 – $27.00 per hour (based on experience)
Schedule: Monday – Friday, standard business hours (flexibility required based on meeting schedules)
Location: Washington, DC (on-site)

IST Management Services is a national facilities management company providing office services, mail and print management, records management, and workplace experience solutions to clients across a wide range of industries. Learn more at: https://www.istmanagement.com

Benefits (Full-Time): Medical, Dental, Vision, 401(k), Paid Time Off, and additional voluntary benefits

Conference Services & Hospitality Execution

• Set up and break down conference rooms to meet meeting and event requirements
• Ensure all conference spaces are clean, organized, and presentation-ready at all times
• Coordinate and support catering deliveries, setup, and cleanup
• Monitor meeting schedules and proactively prepare rooms based on daily activity
• Maintain a high level of attention to detail across all meeting and guest-facing spaces
• Respond quickly to last-minute requests and changes in meeting requirements
• Deliver a consistent, high-touch hospitality experience throughout the workday

Workplace & Team Support

• Support overall workplace experience through hands-on service delivery
• Communicate effectively with the Site Manager and team to ensure seamless operations
• Maintain inventory of conference supplies, pantry items, and hospitality materials
• Assist with general workplace support tasks as needed
• Uphold professionalism and a positive attitude in all interactions
• Work collaboratively to ensure coverage and service consistency
• Take ownership of assigned areas and responsibilities

Qualifications

• 1–3 years of experience in hospitality, conference services, events, or similar roles
• Experience in a corporate or professional services environment preferred
• Strong attention to detail and organizational skills
• Ability to work in a fast-paced, team-oriented environment
• Positive, service-driven attitude with a willingness to take initiative
• Ability to follow direction while maintaining a high standard of execution

Work Environment & Expectations

• On-site role within a professional law firm environment
• Active role requiring frequent movement, lifting, and room setup
• Fast-paced environment with changing priorities throughout the day
• Requires reliability, responsiveness, and consistent attention to detail

Equal Employment Opportunity & Accommodations

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at tamteam@istmanagement.com.

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.

IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.