Receptionist, Workplace Experience

IST Management is seeking an exceptionally polished and hospitality-driven Receptionist to serve as the face of a premier law firm in Washington, DC. This role is responsible for delivering a refined, high-touch experience to every employee, client, and guest, ensuring that each interaction reflects professionalism, warmth, and attention to detail.

The ideal candidate brings a natural presence, strong interpersonal awareness, and a service mindset that mirrors a luxury hospitality environment. This individual will maintain full ownership of the reception desk and front-of-house experience, creating a welcoming and seamless environment from arrival to departure.

Compensation: $28.00 – $30.00 per hour (based on experience)
Schedule: Monday – Friday, standard business hours
Location: Washington, DC (on-site)

IST Management Services is a national facilities management company providing office services, mail and print management, records management, and workplace experience solutions to clients across a wide range of industries. Learn more at: https://www.istmanagement.com

Benefits (Full-Time): Medical, Dental, Vision, 401(k), Paid Time Off, and additional voluntary benefits

Front-of-House Experience & Reception

• Serve as the primary point of contact for all employees, clients, and guests entering the office
• Deliver a consistently polished, welcoming, and professional greeting to every individual
• Create a high-end, hospitality-driven experience through tone, demeanor, and attention to detail
• Recognize and engage returning visitors and employees with familiarity and professionalism when appropriate
• Manage visitor check-in, badging, and direction with efficiency and discretion
• Maintain full ownership of the reception desk and surrounding front-of-house environment
• Ensure the reception area remains clean, organized, and presentation-ready at all times

Conference & Workplace Support

• Support conference room readiness, ensuring spaces are prepared and aligned with client expectations
• Assist with meeting logistics, guest coordination, and catering support
• Monitor conference areas and common spaces to maintain a high standard of presentation
• Communicate effectively with internal teams to ensure seamless daily operations
• Provide additional workplace support as needed to maintain service consistency
• Maintain strong attention to detail across all guest-facing areas

Qualifications

• 2+ years of experience in reception, concierge, hospitality, or high-end client-facing roles
• Experience in a law firm or professional services environment preferred
• Demonstrated ability to deliver a high-touch, hospitality-driven experience
• Strong communication skills and professional presence
• Exceptional attention to detail and organizational skills
• Ability to remain composed, engaged, and responsive in a fast-paced environment

Work Environment & Expectations

• On-site role within a professional law firm environment
• Requires a consistently polished appearance and professional demeanor
• High-visibility position with continuous interaction throughout the day
• Role requires being stationed at the reception desk for the majority of the workday
• Ability to maintain energy, focus, and a positive presence throughout the day

Equal Employment Opportunity & Accommodations

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at tamteam@istmanagement.com. Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission. IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.