On-Site Operations Manager - Manhattan, NYC

The On-Site Operations Manager will be responsible for managing a team, maintaining excellent client communication, and executing services provided on-site in a professional office environment to a high degree of excellence. Scope of services includes, but is not limited to, general business support and office services, mailroom and copy center functions, corporate hospitality and conference room management, and facilities and building services. 

About Us

IST Management is a business process outsourcing company. In operation since 1997, we have over 1,800 employees with operations in over 38 cities across the U.S. IST Management Services was selected as one of the fastest-growing companies in the U.S. as a winner of the Nation’s Best & Brightest Companies to Work for, as well as the HR Professional Excellence Award from the Society for Human Resource Management. We’re a proud partner of the Military Spouse Employment Partnership through our nation’s Department of Defense and have committed to Hiring Our Heroes mission to hire 100,000 active and former service members. IST Management has also been included in the INC 5000 list!

Hours: Monday-Friday 8:00 AM – 5:00 PM with flexibility for occasional off-hours and special project work, this will be a Salaried position.

Benefits Include: Medical, Dental, Vision, STD, LTD, Life, 401k, Paid Time Off, and Bonus Incentives 

Compensation: 90,000.00 - 95,000.00 USD/yr plus bonus incentives

Responsibilities include:

• Directs and oversees mailroom activities including the sorting and delivery of incoming mail, as well as the preparation and sending of outgoing mail
• Ensures the coordinated delivery of Copy Center services by effectively supervising all phases of the operation including scheduling all work into the copy center, controlling the workload, and maintaining a synchronized production schedule with Printing Services
• Responsible for a budget covering all business support operations
  • Develops new procedures to improve the operation of the sites and to lower operating costs
  • Report on key operational performance standards and determine whether Business Services is performing at or near optimum level
  • Manages department vendor relationships and contracts
• Manages, trains and coaches employees and develops a work environment that promotes high motivation and customer satisfaction
  • Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work
  • Ensures that location is properly staffed by matching employee skills and equipment with production demands

Ideal candidates for the On-Site Operations Manager role will possess 3-5 years experience managing 10 employees or more, 5-7 years experience in a mail and copy department or similar operation, in addition to a self-starter mentality. Additional qualifications include: 

• High school diploma or GED - College Degree in business, operations, or a relevant field is highly preferred
• Excellent communication skills both verbal and written. Proficient in MS Office Suite a must
• Competency in performing multiple functional tasks; Capable of lifting up to 55 pounds
• Have knowledge of all job procedures, also of all mailroom and copy equipment
• Advanced MS Office Suite skills; Excellent communication skills both verbal and written
• Legal authorization to work for any employer in the US

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at tamteam@istmanagement.com. Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission. IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.