Copy Print Service Specialist – Baltimore, MD (FT)

IST Management Services is sourcing for a direct hire, permanent, full-time, copy-print service specialist position in Baltimore, MD. This position will work full time hours per day in a print production environment.

IST is a rapidly growing business process outsourcing (BPO) company and the largest American privately-owned facilities management company. Founded in 1997, the company is a two-time recipient of the Human Resources Professional Excellence Award granted by the Society for Human Resource Management. This is a full time direct hire position handling package services and mail services as well as supervision of our on-site team. We observe a business professional dress code. Must be willing to cross train for potential advancement opportunities!

Benefits Include: Medical, Dental, Vision, STD, LTD, Life, Paid Time Off, and Bonus Incentives 

Hours: Monday through Friday,8:00am to 5:00pm (need flexibility to cover later shift when needed)

Compensation: While the compensation for this position is finally dependent upon the candidate’s experience/qualifications, the approximate compensation for this position will be $19.00 to $20.00 to be paid hourly.

NOTE: This position requires at least 2 years experience in heavy volume copy - print production

Key Responsibilities may include:

• Operate and maintain digital printing equipment daily, software, and devices in an expert fashion and is willing to teach others
• Adhere to strict standard procedures of production to guarantee accuracy in production
• Communicate effectively and continuously practices good listening with customers, co-workers, vendors, and leadership
• Takes ownership of customers’ print problems and offers viable solutions
• Manages the logistics of small to medium projects, follows through to completion, and updates all parties as needed
• Preflight, proof, and updates materials for print projects using Adobe and Microsoft Suites for PC
• Prioritizes and optimizes the workload to streamline the production flow as well as ensure all printed materials meet quality standards and deadlines
• Frequently multi-tasks while maintaining extreme attention to detail and high-quality control
• Knowledge of Firey Command Workstation and Impose as well as Creo Print control
• Ability to service a fleet of copiers to replace toner/paper & supplies and call copiers in for service

Job Requirements:

• High school diploma or equivalent (GED)
• Two years experience in heavy volume copy - print production operations
• Color and B&W copy/wide format/binding/folding equipment experience
• Knowledge of Microsoft Office (Word & Excel) and familiarity with computer basics is preferred; Ability to communicate both verbally and written with customers and other employees both one-on-one and during meetings
• Knowledge and application of printing concepts. Understand imposition, mail merge, finishing, binding and shipping
• Strong analytical and math skills
• Must have attention to detail and critically think through and resolve problems; Must have customer service skills and be able to maintain a consistent, high level of service; Must have the ability to multi-task, manage multiple priorities
• A valid driver’s license and/or reliable transportation to and from work
• Lifting up to 55 pounds; standing for long periods of time; significant walking; Willingness to cross-train for other job functions

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at tamteam@istmanagement.com.

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.