Consider a new career today as a Mail and Equipment Associate with IST Management Services! Ideal candidates will have relevant experience in customer service, have an understanding of mail operations, are willing to train, are self-starters, and are ready to grow in their professional career. Prior experience in customer service or mail services is a plus. Prior print production experience preferred.

Hourly Compensation: $20.00 - $22.00 per hour

Benefits: Medical, Dental, Vision, STD, LTD, Life, 401k, accrued monthly PTO, 7 paid holidays, Pet Insurance, Bonus Incentives

Schedule: Monday-Friday - 7:00AM-4:00PM

Location: Pleasanton, CA

About Us

In business since 1997 with over 1,800 employees, IST Management is a business process outsourcing company with operations in over 38 cities across the U.S. We provide a range of services including e-Discovery processing and hosting, court reporting, collections/forensics, managed review, and managed services. IST Management is a Relativity Certified Provider. We also provide a full range of facilities management and office services.

We’ve been recognized as one of the fastest-growing companies in the U.S. as a winner of the Nation’s Best & Brightest Companies to Work For, as well as the HR Professional Excellence Award from the Society for Human Resource Management. We are proud to belong to the Military Spouse Employment Partnership through our nation’s Department of Defense and have committed to Hiring Our Heroes’ mission to hire 100,000 active and former service members. IST Management has also been included in the INC 5000 list!

You can check out istmanagement.com for more info on us!

The Mail and Equipment Associate will processing incoming mail, maintain the printers throughout the office, and produce printing orders:

• Mail - Pick-up, process (scan) and deliver mail and parcels throughout site to appropriate personnel 
• Printers - Refill paper, change consumable supplies (toner, drum units, etc.)
• Printing - Receive and produce printing orders as received
• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
• Handle time-sensitive material like confidential, urgent packages
• Adhere to all safety procedures
• Perform other tasks as assigned

Ideal candidates have relevant experience in customer service, have an understanding of mail operations, have some printing production knowledge, are willing to train, and are self-starters. Additional qualifications include: 

• High school diploma or equivalent (GED)
• Professional appearance and demeanor
• Keyboarding and windows environment PC skills
• Excellent communication skills both verbal and written
• Competency in performing multiple functional tasks
• Ability to meet employer's attendance policy
• Access to reliable transportation to and from work
• Lifting up to 50 pounds as needed

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at tamteam@istmanagement.com.

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.

IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance.