IST Management is seeking a Law Firm- Office Site Manager in Chicago.  Ideal candidates will have 2-3 years of management experience in a legal environment, and are familiar with mail services, court runs, and hospitality services. The Law Firm - Office Site Manager will be responsible for managing and fostering a professional and pleasant working environment, in addition to maintaining excellent client and employee relations.

Benefits Include: Medical, Dental, Vision, STD, LTD, Life, 401k, Paid Time Off, 7 paid holidays, Pet Insurance, and Bonus Incentives

Compensation: $23 - $24 an hour, based on work experience

Hours of Operation: Monday through Friday, 8am - 5pm 

Who We Are

In business since 1997 with over 1,800 employees, IST Management is a business process outsourcing company with operations in over 38 cities across the U.S. We provide a range of services including e-Discovery processing and hosting, court reporting, collections/forensics, managed review, and managed services. IST Management is a Relativity Certified Provider. We also provide a full range of facilities management and office services.

We’ve been recognized as one of the fastest-growing companies in the U.S. as a winner of the Nation’s Best & Brightest Companies to Work For, as well as the HR Professional Excellence Award from the Society for Human Resource Management. We are proud to belong to the Military Spouse Employment Partnership through our nation’s Department of Defense and have committed to Hiring Our Heroes’ mission to hire 100,000 active and former service members. IST Management has also been included in the INC 5000 list!

You can check out istmanagement.com for more info on us!

• Oversee up to 4 employees in mailroom and hospitality services on-site
• Mailroom services to include shipping/receiving relations with major carriers (USPS, UPS, Fedex, etc), the sorting and delivery of mail and packages throughout firm to appropriate personnel; preparing labels for shipping, outbound mail and packages upon request
• Hospitality services- maintaining site common areas and breakroom, conference room management, catering orders as needed, ordering supplies
• Maintain effective written and oral communications with clients and employees-  and responding to special requests as needed to uphold client needs
• Prioritize work and deploy staff as required to ensure customer needs are met regarding on-time delivery of services and quality of work
• Prepare and distribute management reports/spreadsheets to the client in a timely and consistent manner
• Insure maximization of productivity through efficient use of standard operating procedures; Develop new procedures to improve the operation of the site and to lower operating costs; Manage, train and coach employees to develop a work environment that promotes high motivation and customer satisfaction; Take corrective action as necessary on timely basis and in accordance with company policy

• High school diploma or equivalent (GED) is required
• Knowledge of supervisory techniques to manage, motivate and train employees
• Excellent computer skills
• Ability to communicate professionally both verbally and written with customers and other employees, both one-on-one and during meetings
• Must have attention to detail and critically think through and resolve problems
• Must have customer service skills and be able to maintain a consistent, high level of service
• Must have ability to multi-task and prioritize
• Understanding of mail operations, package processing and working knowledge of various related equipment
• Ability to lift 50 lbs. with aid
• A valid driver’s license

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at tamteam@istmanagement.com.

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.

IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.