IST Management is seeking our next Catering/Hospitality Operations Manager to join the Boston team!  The Operations/Facilities Manager will be responsible for supporting Corporate Catering and Hospitality Services, in addition to other support services on-site daily.  Our staff work in a high paced environment, setting up and breaking down breakfast and lunch meetings, as well as other events through the day.  Ideal candidates will have prior experience in catering or hospitality, are willing to train, possess a level of professionalism, and are ready to grow in their office services career!

About Us:

IST Management is a business process outsourcing company. We have over 1,800 employees and have been in business for over 26 years with operations in over 50 cities across the U.S. We provide a range of services geared toward litigation and corporate office support including e-Discovery services such as processing, hosting, court reporting, collections/forensics, managed review, and managed services. IST Management is a Relativity Certified Provider. We also provide a full range of facilities management and office services.

We’ve been recognized as one of the fastest-growing companies in the U.S. as a winner of the Nation’s Best & Brightest Companies to Work For, as well as the HR Professional Excellence Award from the Society for Human Resource Management. We are proud to belong to the Military Spouse Employment Partnership through our nation’s Department of Defense and have committed to Hiring Our Heroes’ mission to hire 100,000 active and former service members. IST Management has also been included in the INC 5000 list!

Check out istmanagement.com for more info on us! 

Benefits Include: Medical, Dental, Vision, STD, LTD, Life, 401k, Paid Time Off and Bonus Incentives 

Annual Compensation: $80,000 - $90,000 Annually USD

Schedule: Monday-Friday 7am-4pm (plus other hours, as needed)

Job Responsibilities:

• Responsible for managing Client Relationships, along with managing the daily catering operations in a professional office environment
• Oversee internal catering events by coordinating services with external catering companies; Ensure all catering events comply with allergy requirements and health and safety standards; Review all catering orders for 100% accuracy
• Establish and maintain effective Client and Customer rapport to determine catering needs
• Strong supervisory skills required, along with the ability to train and motivate direct reports
• Oversee Conference Room Management- set-ups and breakdowns for meetings, assist with food and beverage set up and clean up, arrange tables as needed, ensure conference room cleanliness
• Manage all Hospitality Services- Ensure site common areas including kitchen are well-stocked, maintained and presentable; includes taking inventory and ordering additional office and kitchen supplies, cleaning kitchen and common areas, making coffee, etc.
• Responsible for Mail Room operations, which includes incoming and outgoing accountable package tracking and delivery, as well as overseeing all USPS items; Ordering supplies
• Consistently adhere to business procedure guidelines & all safety procedures
• Participate in cross-training ; Perform other tasks as assigned

Qualifications:

• High school diploma or equivalent (GED) 
• Hospitality/Catering background required
• Supervisory experience required; Professional appearance and demeanor
• Keyboarding and windows environment PC skills
• Excellent communication skills both verbal and written
• Ability to effectively work individually or in a team environment; Competency in performing multiple functional tasks
• Ability to meet employer's attendance policy
• A valid drivers license and/or access to reliable transportation to and from work
• Lifting up to 55 pounds

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team. Contact information here: https://www.istmanagement.com/talent-acquisition-team

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.