IST Management is seeking a Mail Services Site Manager for the Jacksonville team! The Mail Services Site Manager will be responsible for general oversight of Mail Services Operations in addition to providing on-site support to mailroom staff, third party vendors, and end users. Ideal candidates will have relevant management experience in mailroom and/or customer service settings, are comfortable working in a fast-paced environment, and are ready to help grow operations by adding value and accountability.

About Us

IST Management is a business process outsourcing company. We have over 1,800 employees and have been in business for over 26 years with operations in over 38 cities across the U.S. We provide a range of services geared toward litigation and corporate office support including e-Discovery services such as processing, hosting, court reporting, collections/forensics, managed review, and managed services. IST Management is a Relativity Certified Provider. We also provide a full range of facilities management and office services.

We’ve been recognized as one of the fastest-growing companies in the U.S. as a winner of the Nation’s Best & Brightest Companies to Work For, as well as the HR Professional Excellence Award from the Society for Human Resource Management. We are proud to belong to the Military Spouse Employment Partnership through our nation’s Department of Defense and have committed to Hiring Our Heroes’ mission to hire 100,000 active and former service members in 2021. IST Management has also been included in the INC 5000 list!

Benefits Include: Medical, Dental, Vision, STD, LTD, Life, 401k, Paid Time Off, Pet Insurance and Bonus Incentives

Hourly Compensation: $21.00-21.00 USD Per Hour

Schedule: Monday-Friday, 8:00AM-5:00PM

The Mailroom Manager will provide a wide range of office services, including:

• Supervision of on-site office services team and services provided
• Process, sort, and delivery of mail and parcels throughout campus to appropriate personnel
• Collaborative work with vendors to ensure services delivered
• Oversight of daily mail routes and courier services
• Maintenance and monthly reporting of USPS permits and accounts
• Assist end users with USPS mailing services, including Business Reply and PO Boxes
• Demonstrate flexibility in satisfying customer demands in a high-volume environment
• Maintain all logs and reporting documentation; attention to detail
• Adhere to all safety procedures.  Perform other tasks as assigned

Ideal candidates will have 2-3 years' of related experience providing top-tier customer service or office support services. Other qualifications include:

• High school diploma or GED required, authorization to work for any employer in the US required; experience working in hospitality, retail, or restaurants is a plus!
• Knowledge of Microsoft Office suite; keyboarding and windows environment PC skills
• Excellent communication skills both verbal and written; professional appearance and demeanor
• Ability to meet employer's attendance policy; access to reliable transportation to and from work
• Ability to lift 50lbs

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at tamteam@istmanagement.com.

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.

IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.