IST Management Services is seeking a Legal Office Services- On Site Operations Manager.  Ideal candidates will possess legal environment office management experience, and are ready to step into a hands-on team leadership role. The Legal Office Services- On Site Operations Manager will be responsible for managing and fostering a professional and pleasant working environment, reporting and staff development.  As the Legal Office Services- On Site Operations Manager, you will provide excellent customer service in the fields of records management, document control and mail room coordination.

Benefits Include: Medical, Dental, Vision, STD, LTD, Life, 401k, Paid Time Off, Pet Insurance, and Bonus Incentives 

Hourly Compensation: $25.00-$30.00; based on experience

Hours of Operation: Monday through Friday normal business hours 

About Us

IST Management is a business process outsourcing company. Founded in 1997, we have over 1800 employees with operations in over 38 cities across the U.S. We provide a range of services geared toward litigation and corporate office support.

We’ve been recognized as one of the fastest-growing companies in the U.S. as a winner of the Nation’s Best & Brightest Companies to Work For, as well as the HR Professional Excellence Award from the Society for Human Resource Management. We are proud to belong to the Military Spouse Employment Partnership through our nation’s Department of Defense and have committed to Hiring Our Heroes’ mission to hire 100,000 active and former service members. IST Management has also been included in the INC 5000 list!

Check out istmanagement.com for more info on us!

The Legal Office Services - On Site Operations Manager will be responsible for fostering a professional and pleasant working environment, reporting and staff development.

• Scheduling - Create daily and weekly schedules based on activities/projects
• Quality Control - Ensure all work standards are met on a consistent basis and provide feedback to staff 
• Reporting - Collect daily metrics to confirm all work is being completed according to the established deliverables and prepare for the next business day
• Training - Provide training on responsibilities and best practices
• Coordination of on-site services provided including records and document management, and administrative support
• Maintain effective written and oral communications with clients and employees
• Prioritize work and deploy staff as required to ensure customer needs are met in regards to on-time delivery of services and quality of work
• Develop new procedures to improve the operation of the site and to lower operating costs

Ideal candidates will have prior management experience in a legal office environment (required), exceptional attention to detail and organization skills. Additional qualifications include:

• High school diploma or equivalent (GED) is required
• One to four years’ experience supervising or managing similar operations
• Knowledge of supervisory techniques to manage, motivate and train employees
• Knowledge of Microsoft Office and familiarity with computer basics
• Must have attention to detail and critically think through and resolve problems
• Must have customer service skills and be able to maintain a consistent, high level of service
• Must have ability to multi-task and prioritize; A valid driver’s license and/or reliable transportation to and from work

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at tamteam@istmanagement.com.

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.

IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.