IST Management is seeking a Document Fulfillment Associate to join the Franklin team! The Document Fulfillment Associate will  be responsible for handling Corporate printing and processing tasks, in addition to mail services and other support services provided on-site daily. Ideal candidates are customer service minded, have relevant experience in either a production or clerical environment, are willing to train, are comfortable working in a fast-paced environment, and are ready to grow in their professional career!

IST Management Services is the fastest-growing, national, facilities management company in the industry. IST Management is a BPO Company (Business Process Outsourcing) specializing in providing solutions for the management of physical and digital information through Facilities Management, eDiscovery, and Electronic Document Management services.

Benefits Include: Medical, Dental, Vision, STD, LTD, Life, 401k, Paid Time Off and Bonus Incentives!

Hourly Compensation: $15.00-16.00 USD, based on experience

Schedule: Monday-Friday, Full-time (8hr shift on the clock, 1hr off clock for lunch) schedules available ranging from 7am-5:30pm

Job Responsibilities: 

• Maintain the highest levels of customer service and care while demonstrating a friendly and cooperative attitude
• Working in a team centered environment completing tasks as assigned to uphold client and site needs
  • Communicate effectively with coworkers, management, and clients via e-mail, written, and verbal communication
• Demonstrate flexibility in satisfying customer demands in a high volume, production environment
• Consistently adhere to business and safety procedure guidelines; Take direction from supervisor or site management
• *Manufactures Certificate of Origin (MCO) Print and Processing Tasks:
  • *MCO” Manufacturer Certificate of Origin" is a document required to sell vehicles in the United States
    • Operating a computer in an AS400 environment; Maintaining, trouble shooting and supplying IBM and Printronix impact printers
    • Oversee service calls on equipment including service calls, tracking and completing Service Tracking Tickets; Daily printing of documents and required reports for processing MCOs and invoices; Extensive and complicated logging of documents printed with stock used
    • Read and comprehend printed control reports and shipping exception sheets; Matching MCO and invoice documents by vehicle identification number (VIN)
    • Package MCO and matching invoice documents for shipment by USPS or FedEx; Operate postage meter and process daily mail; Operate FedEx PowerShip system
    • Quality check all files, printed documents, and FedEx packages for accuracy and quality
    • Interact with internal clients and external users to provide appropriate information on printed documents and shipping information using daily files to search for print data, dealer information, and tracking information
    • Stock shelves with document supplies and maintain envelope supplies (boxes may weigh up to 50 lbs.); Maintain MCO print room and work areas in an orderly neat fashion
• Maintain logs and reporting documentation with attention to detail; Assist in creation of standard operating procedures
• Participate in cross-training for other areas of focus on site (i.e. warehouse, mail services, print services, switchboard, fulfillment etc.); Participate in company required online self-directed training

Qualifications:

• Ability to meet employer's time and attendance policy
• Ability to sit for extended periods of time; Good vision and attention to detail (must read and match small print consistently); Lifting up to 55 pounds; Intense walking, bending, squatting
• Excellent communication skills both verbal and written; Moderate keyboarding and windows environment PC skills (AS400 familiarity a plus)
• High school diploma or equivalent (GED)
• Competency in performing multiple functional tasks; Professional appearance and demeanor
• Ability to effectively work individually or in a team environment
• Access to reliable transportation to and from work

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team. Contact information here: https://www.istmanagement.com/talent-acquisition-team

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.